Help
How do I book my tickets once I find my preferred movie?
If you are a new user, click on the REGISTER option in the homepage and fill in your personal details. You will receive a registration confirmation message on your screen. You are now a registered user. Now login to our website and book tickets for your favorite movies anytime. You will also receive an instant mail to the provided email id confirming your registration. An already registered user can directly login and make bookings right away.
Where can I look for information regarding the movies?
Find the movie release dates and show timings 24 hours a day online at www.devicinemas.in. Buy tickets securely at your convenience, day or night, 365 days a year right here online on www.devicinemas.in. You can directly pick them up at the theatre premises.
What if I received an error when trying to buy tickets?
Our apologies for the inconvenience you encountered with our online service. Before re-attempting your purchase, we recommend that you check your order status. If an order was placed, the order status will appear on the page just after you sign in. If no order appears in your Order History, we recommend that you then re-attempt your purchase.
What is the method followed for obtaining a refund for cancelled/postponed movies?
On the first plac? the probability of a p?rticular movie getting cancelled/postponed is a rare occurrence. And under any circumstances if that occurs, the refund amount for the ticket you purchased will only be the ticket's face value paid which neither includes the facility fee nor the convenience charges. And even if a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. For instance, if a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. We are not liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed movie. If the movie is rescheduled, the refund limitations will be set accordingly. If the movie you booked in, has not been cancelled or postponed refunds are not allowed. Policies set forth by us prohibit from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged, or destroyed tickets.
How do I know that my transaction is secure and that my personal information is protected?
We ensure a safe and secure E-commerce experience. Our service is equipped with the latest computer technology making sure of ?transaction security?. All transactions conducted on our website are through a secure browser protected by the industry standard and the best software available today for secure online commerce business.
How, when and where can I collect my tickets once I've made a purchase on DeviCinemas?
You may pick up your tickets at the counter, only on the show date prior to the show timings. For the delivery of tickets at the theatre it is required that you produce the purchasing credit card, photo id along with the confirmation number provided.
Why is a time limit enforced while making purchases online?
When you are shopping for tickets, you are "holding" real inventory. No one else can purchase those tickets unless you release them by not completing your order. Due to high demand, we've implemented a time limit during the checkout process. Each checkout page is assigned a different time limit based on the type of information we need from you. If you exceed the posted time on the page, the tickets you are holding are released for others to purchase. You have about five minutes total to complete your purchase. This gives as many people as possible a chance to purchase tickets.
If i have problems in online booking whom should i approach?
When you have any issues in online booking, pls send an email to support@ticketnew.com or contact +91-9790905588.
